Prime Video VPN No Internet?
Turning on the VPN kills all internet access — Prime Video and everything else stops working.
Below are the most common root causes and the most reliable fixes for Prime Video VPN no internet, ordered from quickest to most thorough. The fixes apply regardless of which country's Prime Video library you're trying to access.
Why this happens
- 1Kill switch is blocking all traffic after a failed VPN tunnel — correct behavior that requires a clean reconnect to resolve
- 2VPN is hijacking DNS and all queries fail when the tunnel is misconfigured or the VPN server is unreachable
- 3A firewall or antivirus is blocking the VPN virtual network adapter (TAP/TUN driver)
- 4IP routing conflict: the VPN's injected default route clashes with your router's local subnet
Step-by-step fixes (5 solutions)
- 1Disconnect the VPN fully, wait 5 seconds, then reconnect
Most no-internet states after connecting a VPN are caused by a stuck tunnel. A clean disconnect/reconnect cycle resets the routing table and resolves the issue in under a minute.
- 2Flush your DNS cache
Windows: run ipconfig /flushdns in Command Prompt. macOS: sudo dscacheutil -flushcache && sudo killall -HUP mDNSResponder. Reconnect VPN after flushing.
- 3Temporarily disable the kill switch to diagnose
If internet returns after disabling the kill switch, it was stuck in blocking mode after a previous failed tunnel. Reconnect VPN fully, then re-enable the kill switch.
- 4Check your firewall and antivirus software
Temporarily disable third-party firewall or security software. If internet returns, add a permanent exception for your VPN app and its virtual network adapter in the security software.
- 5Reinstall the VPN app
A corrupted TAP or TUN virtual network driver causes persistent no-internet issues that survive reboots. Reinstalling the app replaces the driver cleanly and resolves the issue in most cases.
Provider-specific fixes
Exact steps for the most popular VPNs for Prime Video, ranked by score.
- 1.Go to CyberGhost Settings → Connection Features and toggle the kill switch off, then reconnect VPN and re-enable — clears a stuck blocking state without a full reinstall.
- 2.Flush your DNS cache: Windows: ipconfig /flushdns | macOS: sudo dscacheutil -flushcache && sudo killall -HUP mDNSResponder — then reconnect CyberGhost.
- 3.If the issue persists, uninstall CyberGhost fully, restart your device, and reinstall the latest version from cyberghostvpn.com — replaces the virtual network adapter cleanly.
- 1.Temporarily disable kill switch in Settings → General — if internet returns, the switch was stuck in blocking mode. Reconnect NordVPN fully, then re-enable the kill switch.
- 2.Go to Settings → Advanced → Custom DNS and enter 1.1.1.1 / 1.0.0.1 as fallback — if NordVPN's DNS is failing to resolve, this bypasses the stuck resolver.
- 3.On Windows, open Device Manager → Network Adapters and check the NordVPN TAP adapter for error flags — right-click → Update Driver if it shows a yellow warning icon.
- 1.Disconnect VPN, run ipconfig /flushdns (Windows) or sudo dscacheutil -flushcache (Mac) to clear stale DNS entries from the previous tunnel session, then reconnect.
- 2.Toggle kill switch off in Settings → Advanced, reconnect VPN, then turn it back on — this resets the blocking state without requiring a full Surfshark reinstall.
- 3.If the issue persists on Windows, uninstall Surfshark, restart your PC, then reinstall from surfshark.com — this replaces the Wintun/TAP network driver completely.
- 1.Turn off Network Lock in Preferences → General — if internet returns, reconnect VPN and re-enable Network Lock. A stuck Network Lock state is the most common no-internet cause with ExpressVPN.
- 2.Go to Preferences → Protocol and switch from Automatic to Lightway (UDP) — resolves most TAP adapter conflicts that cause no-internet on Windows.
- 3.On macOS, go to System Preferences → Network, locate and delete the ExpressVPN network interface, then reinstall the app — rebuilds the network extension cleanly.
- 1.Switch kill switch from 'Permanent' to 'Kill Switch' mode in Proton Settings — Permanent mode blocks all internet even when VPN is off, which is frequently mistaken for a broken connection.
- 2.Go to Settings → Connection and temporarily disable 'DNS leak prevention' — if internet returns, re-enable it and set DNS mode to 'Custom' with 1.1.1.1 as the resolver.
- 3.Reinstall Proton VPN to reset the TUN virtual network adapter — the definitive fix for corrupted adapter states that cause no-internet errors that persist across reboots.
Frequently Asked Questions
Why does my internet work when VPN is off but fail as soon as I connect?
Only one of my devices loses internet when VPN is on — what is different?
Can a router-level VPN cause no-internet for all devices including Fire TV?
Still not working? It might be time to switch VPNs.
CyberGhost is our top-ranked VPN for Prime Video — Streaming 9/10.
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